British Airways

I had a disrupted itinerary in mid-May on a MAN–LHR–HND trip after the MAN–LHR leg was cancelled due to weather. I contacted British Airways customer service and was helped to cancel the domestic segment so I could take a train instead, and then rebook the LHR–HND portion....

I have always known that the Airbus A380 is an enormous aircraft, but seeing it positioned nose-to-nose with an Airbus A318 made the scale difference almost unbelievable. The A318 looked more like a toy aircraft beside the A380, which really highlights just how massive the...

I flew from London Heathrow to Stockholm today and experienced a couple of unexpected surprises. The first was an aircraft change from an Airbus A320 to a Boeing 787, which meant I ended up with a Club World seat instead of the originally scheduled setup. The second surprise was...

I recently flew Club Europe from Madrid to Heathrow and had one of the best meals I have had in business class. I was genuinely surprised because I had a long haul Club World flight only a couple of weeks earlier and the food was just average and not very memorable. This time...

TLDR: British Airways handling of a disrupted multi leg reward booking caused major issues, but I eventually got rebooked and still made the trip work. I had planned a two week trip to Japan for almost a year and managed to secure reward flights using an upgrade voucher. The...

Post: I’m trying to choose seats for an upcoming flight to Nashville on a British Airways 777. I noticed there’s a separate small compartment that only has two rows of Club Suite seats. There’s no First Class on this flight, so I’m confused why business class is split into what...

My return flight with British Airways from Cancun was delayed by approximately seven hours, and the airline has refused compensation, stating that air traffic restrictions related to a SpaceX rocket launch affected operations at the destination airport. What I am struggling to...

My return flight with British Airways from Cancun was delayed by approximately seven hours, and the airline has refused compensation, stating that air traffic restrictions related to a SpaceX rocket launch affected operations at the destination airport. What I am struggling to...

I am extremely frustrated with the latest changes to British Airways’ loyalty program, which feel like another step in a long series of devaluations. Over the past few years, the airline has made several changes that, in my view, have reduced the overall customer experience....

I just received an email announcing another change affecting the loyalty program. It appears to be another devaluation of how rewards are structured, which feels frustrating given continued loyalty to the airline. The update links to the official British Airways page explaining...

After five days of dealing with poor communication from both British Airways and the courier, I’ve finally been reunited with my luggage. During the delay I had to purchase essential items, and now I’m trying to submit a reimbursement claim. The issue is that when I go through...

I just managed to book BA007 and BA008 to Tokyo in Club World for two passengers using a Companion Voucher (220k miles + about £1200 total). I understand these reward seats are usually very limited, so I was surprised I was able to secure them only last week. Has anyone flown...

I flew Club Europe from Heathrow Terminal 3 last week and was surprised to receive a printed menu showing the available food and drink options. Whenever I travel in Club World, menus are usually provided, but on previous short haul Club Europe flights I never got one. I also did...

A passenger reported arriving at Heathrow Terminal 5 on a flight from the US and experiencing major baggage delays. They said it had been around 90 minutes since landing, but airport staff were estimating it could take up to 4 hours for luggage to arrive. In some cases,...

I am looking for urgent advice regarding a serious situation that happened during my recent trip. I was traveling from London Heathrow to New Delhi on May 15, 2026, and during security screening someone took my cabin luggage and left their own bag behind. I reported it...

I have been standing at london heathrow terminal 5 baggage claim for almost as long as my flight from amsterdam took. I am genuinely starting to wonder how much of my life I have spent waiting at t5 baggage reclaim across different british airways trips. We arrived at the a...

During a recent trip with British Airways, our journey started normally with online check-in completed and all required travel documents ready. We went to the airport to check in our baggage when we were informed that our first leg had been delayed, which would cause us to miss...