DiamondUpgrades

22d ago

0 comments

Diamond Reserve… and nobody seems to know what it is

Lifetime Diamond here and just hit Diamond Reserve about a month ago. Honestly? It’s been pretty underwhelming. At almost every hotel I check into, the front desk has no idea what Diamond Reserve even is. A few have told me their system doesn’t show anything beyond Lifetime...

1

1month ago

8 comments

“The Life of a Kimpton Guest” freebies are kind of fun

I’ve stayed at three Kimpton properties over the last two months and figured I’d share what I got when I used the secret password “The life of a Kimpton Guest” at check in. Kimpton Rowan in Palm Springs: got to pick a Christmas ornament off a tree. That ornament came with a coin...

10

2month ago

0 comments

Hampton Inn axed body wash and conditioner, is this normal now?

Staying at a Hampton Inn in East Tennessee and this one surprised me. Recently renovated, but there’s no body wash or conditioner in the shower. Just shampoo. Never seen that before at a Hilton property, especially a Hampton. Feels like a weird place to cut corners. Is this a...

3

2month ago

0 comments

You’re not crazy, Hilton has slipped hard lately

I hear this more and more, especially from longtime Diamond and Gold members. It’s not one big failure, it’s a bunch of small but serious misses that add up. Dirty rooms, billing mistakes, lost reservations, and late check ins that feel like no one cares anymore. Giving you a...

4

2month ago

0 comments

Lost Hilton Diamond because a hotel canceled my stay after midnight

This one would drive me crazy. I hit 30 stays this year, or at least I thought I did. Turns out I’m stuck at 29 because a hotel in Tbilisi canceled my booking when I arrived after midnight, even though I actually stayed there. The stay shows up as a same-day “March 14 to March...

0

2month ago

0 comments

Hilton points booking… can you really not drop one night?

I’ve got a two night points reservation this weekend that I’m trying to change to one night. I called the Diamond Desk and was told they can’t modify a points reservation, only cancel and rebook. Problem is the hotel is now sold out, so canceling would mean losing the room...

5

3month ago

0 comments

No free breakfast as Diamond Elite at Hotel Indigo, is this becoming a thing?

Diamond Elite here and ran into something frustrating. Stayed at Hotel Indigo Silverthorne, CO and was told at check in that the free breakfast benefit doesn’t apply because their restaurant is now “third party.” What annoyed me is I stayed here earlier this year and got the...

1

3month ago

0 comments

Skipping room selection for better upgrades?

Just hit Diamond and was wondering how the whole upgrade thing works with digital check in. If I pick a room in the app, am I basically locking myself out of any chance at an upgrade? I usually stay at the lower tier brands so it’s not life changing, but I’m curious if it’s...

1

3month ago

0 comments

Got a wild double upgrade after boarding C+ → Premium Select → D1

Boarded SEA HND in Comfort+, phone buzzed with an upgrade to Premium Select and I was already thrilled. Then literally right before they shut the door… another ping showing I’d been moved again, this time to Delta One. Second time this has ever happened to me in 10+ years as a...

0

3month ago

0 comments

Trying to figure out IHG lounge access… where are these lounges actually?

Been digging around and it feels like lounges are basically only at InterContinentals. I’m not seeing anything at Kimpton or Indigo, and I’m not sure about Crowne Plaza either. Is there an actual list anywhere of which IHG hotels even have a lounge? Also wondering, without a...

0

5month ago

0 comments

“You picked points, so no water for you.” said Hilton.

Checked into Homewood Suites Fredericksburg North as a Diamond member. The front desk said I’d picked points for my benefit and therefore didn’t get the free water. First time I’ve ever heard that. I asked about it and she snapped, “Here, you can have them… this time.” I’ve...

0

5month ago

0 comments

Holiday Inn Diamond breakfast question

I’m Diamond with IHG but usually only stay at one Holiday Inn for work. This one has a Tony Roma’s inside the hotel (seems separate though). Is there a way to know if I’ll actually get the free Diamond breakfast at places like this, or does it just depend on the property?

1

5month ago

0 comments

Status changed from Gold to Diamond after booking, will hotel see it?

Booked a Hilton and an SLH in Europe back in May when I was Gold. Since then I got the Aspire card and I’m Diamond now. Upcoming stay emails still say “Gold benefits” though. Will the hotel see my updated Diamond status at check-in? Hoping for a better shot at upgrades since my...

5