Marriott

I booked my first Marriott stay with executive lounge access for two people, but at check in it looks like they only coded access for one. In the Marriott app and on the website under manage reservation, it clearly shows lounge access for two. I even showed that in the app to...

That would get old fast. Having to wait 10 days, then contact Bonvoy, then wait again just to get basic welcome points is annoying. Especially when it keeps happening. Once or twice, fine. But 4 out of 5 stays feels like a pattern. It makes you wonder if some properties just...

I’m pretty new to Bonvoy and just realized I’ve got 50,000 points expiring in about 3 weeks. No hotel stays planned before then. What’s the simplest way to generate activity so they don’t expire? I saw you can link Starbucks. If I connect it and just buy a coffee, does that...

We’ve been at the Westin Puerto Vallarta all week. Solid stay overall, even with some amenities under renovation and a bit of construction noise. Checked out today. Bags at the door. Bellmen called a taxi. Then we find out the road to the airport is blocked because of the fires....

That would drive me nuts. If you booked the stay in the app while logged into your Platinum account and it showed in your upcoming trips, it makes zero sense that it somehow ended up under a random duplicate account from ten years ago. The hotel can only see whatever Bonvoy...

Work at a full service Marriott with about 200 rooms and only 4 suites, and it’s interesting how often guests assume front desk staff are intentionally blocking upgrades. The reality is most of the time upgrades are easy to give and cost the front desk nothing. The problem is...

I have a couple questions about the current Marriott promotion that gives +1 Elite Night Credit per brand. I recently completed a 4-night stay that should qualify. The four paid nights have already posted to my yearly total, and the bonus 2,500 points from the promo also show in...

Booked and paid for a beachfront room. At check in we were given a partially obstructed ocean view instead. Went back to the desk and was told to check again in the morning. Next day I found out the actual room type I booked was available, but the front desk said because of the...

Consultant based in the Northeast US, mostly domestic travel. I’ll be on the road 100 to 140 nights this year. Right now: Just fast tracked to Marriott Platinum Hilton Gold via Amex Platinum Have an offer for instant Hyatt Globalist I can bounce around, but since it’s early in...

I’m a Marriott Platinum member and recently had a pretty confusing breakfast experience at the Renaissance Fort Lauderdale Cruise Port Hotel. The hotel offers a continental buffet for $22 per person, with an additional $18 upgrade if you want the hot items. The problem is that...

I’ve always been curious about this when booking Marriott stays. If you book a room using a corporate rate or corporate code, can the front desk staff actually see that when they pull up your reservation? Or does it just show up as a regular booking on their side? Not trying to...

Just a heads up for anyone planning to stay in Hanoi and considering the Sheraton Hanoi West. For the past couple of days we’ve been stuck in a strange back-and-forth with the hotel over something as basic as bottled water, even though our rate says complimentary water is...

My wife’s dream trip is staying in one of those overwater bungalows for a week. I’ve got close to a million Marriott points saved up, but I’m hoping to find somewhere a bit easier to reach than the Maldives. We’re based in California, so ideally something with a simpler route...