LateCheckout

This really sums up the frustration with Bonvoy. Even when you know the T&Cs better than the front desk, it still turns into an argument. Platinum and above is supposed to have 4pm late checkout guaranteed, with clearly listed exceptions. Yet reps keep defaulting to “based on...

Checked into the InterContinental Brisbane and politely asked if there was any chance of a lounge access upgrade. I’m only IHG Gold, so I wasn’t expecting much, but they said yes. Then they also threw in a 6pm checkout for free. Honestly a smart move on their part. Little things...

Stayed at SHS by COS airport Tuesday night. At check in I asked for a 3pm checkout. Front desk guy tells me it’s a $25 fee for late checkout. He immediately follows it with “I know, I see you’re Platinum Elite and you do get late checkout, but my boss requires we charge $25.” I...

Currently at the Grand Hyatt Erawan Bangkok (points + suite upgrade) and had the same thing happen at Park Hyatt Saigon before this. Both times I was told I had to move out of my suite at noon and switch to a courtesy room to keep the 4PM Globalist checkout. Never had this...

Looks like Marriott updated the Japanese T&Cs to say Platinum and above only get guaranteed late checkout until 2pm now. Anything up to 4pm is “based on availability.” Checked with both the Japan and US Ambassador desks and they confirmed it’s a global change, the English terms...