HotelBenefits

Hi everyone, I have an upcoming stay booked at the new Six Senses London, which I was really excited about. As an IHG Platinum Ambassador member, one of the key perks I was looking forward to was the brand-specific benefit of two complimentary massages. However, I was recently...

I’m planning my upcoming trip and noticed that several Crowne Plaza and HUALUXE properties in China list club lounges. I’m wondering whether Platinum Elite members automatically get access to the club lounge, or if you must book a club-level room to enter. Also curious whether...

Thinking of doing a staycation at the reopened PH Tokyo using GoH and trying to figure out what’s changed since all the pre renovation info seems outdated. Main things I’m curious about: Breakfast for two, is it still at the restaurant and what are the hours? Is room service...

Landing at 9:15pm after a long flight from the US with a kid, I’d absolutely do an airport hotel for the first night. By the time you clear immigration, get bags, and get into the city, it’ll be late. Instead of rushing, dealing with check in, and paying $1,000 for a hotel...

I’ve been in the hotel industry a while and you slowly pick up little things that end up making a huge difference. Two that really changed things for me: We installed flow regulators on guest room sinks and showers. Dropped the flow from about 12 liters per minute to 8. Guests...

I’ve always had great breakfasts on FHR stays full buffet, room service, proper a la carte, all of it. The old terms said at least $30 pp / $60 per room. Now when I check the booking terms it just says “at a minimum, a continental breakfast.” Kinda feels like a downgrade. I’d be...

Booked the Equinox Hotel for my birthday through Amex concierge since it’s part of Fine Hotels & Resorts. The agent listed all the usual perks, including 4pm checkout. But on checkout day, the hotel called saying housekeeping found my stuff still there and that I’d be charged...