GuestBehavior

We were at Disneyland for my daughter’s birthday and were in line for Snow White when security suddenly showed up and politely asked the man standing behind us to leave the park. He refused and stayed in line. More and more security arrived, blocked the line behind him, and...

Had a guest book for next week, then immediately messaged saying she “needs” to bring a dog. My listing doesn’t allow pets. I told her no, now she’s trying to get me to cancel instead, even offering extra money to make it work. I’m not budging, but she’s sent like 20 messages in...

New host here, and this one was rough. Guests called me first thing in the morning saying my flat was “freezing.” It has floor heating, so I sent them the thermostat manual and even did a video call but they kept pressing random buttons and made it worse. I went over, checked...

Had a guest who’d check in for one night, then come back the next evening to “hang out” in the lobby for hours sometimes claiming she needed the meeting room for “Bible study.” Caught her coming out of the meeting room at 4am once! Told her multiple times she can’t do that, even...

Had a guest book 11 nights, showed up super late (around 12:30am), stayed maybe 20 minutes, then canceled saying the neighborhood felt unsafe. I’ve been a Superhost for 2 years with zero safety issues and solid reviews, so this caught me off guard. Normally I’d do a 50% refund,...