TicketingIssues

I recently purchased tickets with KLM for a flight scheduled just a few days later, but ran into a serious issue. When I went to check in, I realized I had never received a confirmation email, and the booking had completely disappeared from my account. After contacting customer...

I made a mistake while booking a flight through an app by selecting the option that the passenger doesn’t have a last name. Now I’m trying to correct it by adding the last name “Tan,” but the app won’t process the change and instead tells me to cancel and rebook. The passport...

There was an incident at NAIA T1 where a passenger with visibly reddish, irritated eyes (possibly due to allergies) was denied check-in at the counter and was not issued a ticket. The passenger became upset and requested a refund, but the check-in staff did not escalate the...