UpgradeIssues

Looking for advice because this one is beyond frustrating. My family had confirmed SWU upgrades into business class on AA 276 SFO to JFK. Confirmed, ticketed, all set. At the airport, a desk agent downgraded them back to coach. I spoke with a CK agent who confirmed it was an...

I’ve used Booking.com for years, level 3, never had a real issue until now. This one booking honestly killed my trust in them. I booked a hotel back in April for a weekend in late November. Around October I started seeing reviews saying the hotel wasn’t even open. People local...

I was given first class upgrade codes by Alaska and I was just told I couldn’t use them on my upcoming flights as the first class seats were for $$ upgrades only. This seems like an unfriendly customer policy. I was rewarded for Alaska loyalty with something that was unusable ?

Booked a Toronto trip with a layover in Doha and got an email offer to upgrade. I thought it covered both legs, but turns out it was only for the first one. When I tried to upgrade the second, I was told the only way is to pay to upgrade both flights again and lose the money I...