Looking for some opinions while I wait to hear back from Qantas.
My wife and I were originally booked to fly London → Dubai → home on March 6 using Emirates reward seats booked with Qantas Frequent Flyer points. On March 3 we were notified the flights would likely be cancelled due to the Middle East disruptions and were told we could rebook for free.
Since these were reward flights, the only real option was finding other reward seats. Cash tickets at that time were about $3,500 one way per person, which wasn’t really realistic.
While speaking with an agent, they confirmed our original flight would be cancelled. I managed to find alternative reward seats on BA via Singapore, but they were three days later than our original flight. It also cost 20k extra points plus about $60 more in taxes.
I’ve now submitted a reimbursement request for the extra points and taxes.
Part of me wonders if they’ll deny it since technically I rebooked to a later date, but looking at the availability at the time (and the ongoing Dubai cancellations), it really was the next workable option.
Curious if anyone has had success getting extra points or costs reimbursed in a situation like this.
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