We recently traveled to Brisbane on a Qantas flight and had a major issue related to booking our infant’s ticket.
While booking online, the system showed an error saying the infant’s name was too long. We faced a similar issue previously, so we shortened the name to complete the booking and later contacted customer support to confirm. The agent said she would add a note with the full name so check-in would not be affected, which worked fine on a previous trip.
However, this time things went very differently. The agent later told us the infant could not be added to the same itinerary, so we had to create a separate booking and pay for it.
On the day of travel, my wife and I were able to check in, but the infant booking could not be found at all. At the airport counter, we were stuck for about 2.5 hours before they finally determined it was a system issue where the infant ticket was not properly linked to our reservation.
As a result, we missed our original flight. Qantas rebooked us on the next available flight the following day and provided hotel accommodation.
This was very stressful, especially as my wife is pregnant and we were traveling with a 15-month-old child.
I want to understand how to avoid this kind of issue in the future when booking infant tickets. Is this a Qantas-specific problem or something that can happen across airlines when dealing with infant bookings?
0