We’re currently staying at a fairly expensive hotel in a resort town and I’m not sure what’s normal in situations like this. The hotel says housekeeping is provided every third day, but we’ve been here since Sunday and now it’s day four and no one has come to clean the room at all. We’re leaving tomorrow on day five.
Since the hotel is on the beach, everything gets sandy pretty quickly. The room also has a full kitchen, and I’ve been trying to clean things myself with the limited supplies provided, basically just a broom and paper towels. I’ve been texting the front desk multiple times each day asking about housekeeping and they keep saying someone will come, but it never happens.
We also had to ask for extra dishwasher detergent because they only left enough for one load.
There were a couple of other issues too. We ordered two kids’ beach bags that were supposed to be waiting in the room at check in, but they weren’t there. After asking about them, we were told they were at the front desk in another building. When we went there, the new staff member had no idea what we were talking about and said they hadn’t been prepared yet. They finally delivered them to the room on day three.
At this point we’re checking out tomorrow and I’m wondering if it’s reasonable to ask for some kind of refund or compensation given the missed housekeeping and the other issues.
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