Hi everyone, I need advice on how to escalate an issue with Wizz Air.
On 19 May 2026, our flight was cancelled while we were already on board and ready for departure. The crew informed us that due to the ongoing Middle East situation, the flight could not operate.
We were told we could either arrange a hotel or request a refund, and to keep all receipts for reimbursement.
Because I needed to travel urgently, I had to book another flight the same day, which cost around £900, plus about £80 in Uber and transport costs to reach the alternative arrangements.
After I returned, I submitted a claim through Wizz Air’s website. They said it would be escalated and processed quickly.
It has now been more than 36 days, and my claim still shows as “processing.” I keep getting the same generic responses with no timeline or update, and I have not received any reimbursement yet.
Has anyone dealt with similar delays from Wizz Air? What is the best way to escalate this further? Should I go through AviationADR, the CAA, or consider small claims court at this point?
Any advice would be really appreciated.
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