Posting this as a heads up for anyone flying Frontier.
I bought a ticket directly on Frontier’s website and cancelled it within 24 hours. The flight was more than two weeks away. I have the email timestamps showing when the ticket was issued and when I cancelled.
A few days later I checked my credit card and saw the charge had fully posted, with no refund. Instead, Frontier issued a flight credit. So I contacted them via chat and was given a series of excuses:
First they claimed if you cancel through the website you can’t get a refund. That directly contradicts their own policy.
Then they suggested I must not have cancelled within 24 hours. I sent them the timestamps.
Then they repeated that cancelling yourself online disqualifies you from a refund. Again, false, and I sent them their own wording plus DOT guidance.
Only after pushing back hard and making noise did the agent “talk to a manager” and agree to issue a refund, framing it as a courtesy for being a “loyal customer,” not because it was required.
Bottom line: Frontier does not seem to willingly honor the 24 hour refund rule unless you fight for it. Just be prepared to push back if you ever need to cancel.
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