Flew LGW to Florence tonight and the flight got diverted at the last minute to Bologna. We landed just after midnight.
We were told there should be a bus from Bologna to Florence, but nothing was actually arranged. No emails, no staff help, and Vueling was unreachable by phone. After waiting around for a while with no info, we ended up paying for a taxi ourselves just to get to Florence.
Trying to figure out what our rights are here. Are they supposed to cover the transport in a diversion like this? Can we claim reimbursement under EU261 or something similar?
Any advice from people who’ve dealt with this would be appreciated.
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