I have United Gold status and usually get complimentary Economy Plus seating at booking.
Today I had to switch flights last minute. After being rebooked, I was assigned a standard economy seat toward the back of the plane with no outlets or extra comfort. Once I boarded, I noticed that an entire row in Economy Plus was completely empty. Since it’s a 3-hour flight and I needed to use my laptop, having access to power would have been helpful.
I asked a flight attendant if I could move to one of those seats, but I was told it would require payment. She checked my profile and said it would cost $86 to move.
I’m a bit confused because I thought Gold members could select Economy Plus seats for free. I regularly change flights on the same day and can usually still pick Economy Plus seats through the app, but I did not do so this time, so this is the first time I’ve run into this situation.
Does this benefit not apply once you are already onboard?
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