A frequent premium passenger with United Airlines expresses frustration over the requirement to pre-order hot meals on flights longer than 3 hours.
Because the booking was made last minute, no meal pre-order was possible, resulting in no access to hot food despite holding a high-tier loyalty status. Onboard staff reportedly had no alternative solution, which added to the dissatisfaction.
The post argues that the current pre-order-only system reduces flexibility and overall service quality, especially for premium passengers, and suggests that the airline should revert to the previous onboard meal selection process to maintain service standards.
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