I booked a flight directly through the Aer Lingus website from STL to DUB via LHR, with the first leg operated by American Airlines.
I am unable to check in online or find my booking on the American Airlines website. I have tried using the AA booking reference, the Aer Lingus reference, and the ticket number, but nothing comes up.
I contacted Aer Lingus support twice and they could not find any issue, advising me to check in at the airport. American Airlines support directed me back to Aer Lingus since the booking was made through them.
AA also sent me a check-in reminder email with a booking reference, but even using that link and details does not retrieve my reservation.
I am unsure what is going wrong and a bit concerned about showing up at the airport without a properly accessible booking, although the AA email does confirm the reservation exists.
Has anyone experienced this before?
0