I was really excited to try Virgin Voyages after getting into cruising, but I now need to cancel or move a sailing I booked for February 2027 because I’ve been invited to a wedding that conflicts with the trip.
I originally booked the cruise as a First Mate while I was a travel agent, but I later chose not to renew my travel agency credentials when they expired.
Now I’m trying to cancel the booking, but I’m running into complications. When I contacted support via chat, I was told I can’t make changes because the booking is under a First Mate account. I explained that I am the First Mate but no longer hold active privileges, but they said the First Mate needs to be removed before any changes can be processed.
I’ve tried calling multiple times, spent time on hold, was redirected to a number that turned out to be out of service, and also sent several emails that were acknowledged but not responded to.
I don’t understand why it’s so difficult to either get a response or simply remove the First Mate status from my own booking so I can proceed with the cancellation or change.
I’m looking for advice on how to reach the right department or whether there’s a simpler way to resolve this.
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