Two blind women, Camille Tate and Sherri Brun, were inadvertently left behind at their original gate after Southwest Flight 2637 from New Orleans to Orlando was delayed by nearly five hours. While other passengers were rebooked on an earlier flight from a nearby gate, the women—who rely on verbal communication and were checking the app—were never informed of the gate change. They ultimately boarded the delayed flight and became its only passengers, with an agent telling them, “You’re the only two people on this flight because they forgot about you.” Southwest has apologized and issued each a $100 travel voucher, though declined refunds since the flight was completed. The women say the incident highlights the urgent need for better accessibility and communication protocols.
0