I recently had a very poor experience with Turkish Airlines and wanted to share it and see if others have faced similar issues.
Issues experienced:
Customer service felt unhelpful and lacked basic knowledge
No access to supervisors or effective escalation channels during calls
Seat assignments were changed even after confirming and paying for specific seats with my spouse
Support often redirected everything to feedback forms, even for simple requests like seat changes
Flight delays and last-minute schedule changes occurred close to international connections
Limited assistance provided during disruptions, with minimal compensation offered
Airport support staff in Istanbul were available in large numbers but did not provide clear help or guidance
No proactive communication or announcements in some cases of missed connections or boarding issues
Frequent flyers or membership status did not seem to make any difference in support received
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