Recently stayed at an InterContinental Hotels Group property where the entire building experienced a power outage for about 3 hours around midnight.
During the outage:
Elevators were non-operational
Guests had to use stairs (in my case, ~26 floors)
Lighting and water supply in the room were intermittently unavailable
No clear ETA or explanation was provided at the time
Communication from staff was inconsistent regarding whether the issue was property-specific or city-wide
IHG support acknowledged the incident and opened a case, mentioning that appropriate compensation would be provided, but no specifics were given.
Given the disruption to basic services and the lack of clear communication, would it be reasonable to follow up and request compensation (e.g., points, discount, or partial refund), or is it better to leave it as is?
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