Making everyone with in cabin pets miss their flights because they’re understaffed, then marking them as no shows, is insane. Especially when airport staff explicitly said you’d get a refund. That part alone would make me lose my mind.
The no show labeling feels very intentional. Way too many people report the same pattern for it to be accidental. Miss the flight due to their ops mess, then suddenly it’s your fault and they keep the money.
Also the DOT complaint copy and paste replies are such a slap in the face. Like they’re not even pretending to review what happened.
The Xbox analogy is actually perfect. Oversell, under deliver, blame the customer. Hard to see how anyone defends this stuff.
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