That’s so frustrating, especially right before a long flight.
It really does sound like someone grabbed yours by mistake if there was a nearly identical suitcase left behind. Erdberg is a busy stop and people rush off quickly.
You did the right thing by leaving the other bag with FlixBus and submitting the form. That’s probably the best official route. I’d also:
Follow up with the Vienna Erdberg station directly if possible
Check with Vienna Airport lost and found just in case
If you can, file a police report online in Vienna for documentation
Even if there weren’t valuables, having a police report can help if anything comes up later.
Beyond that, it mostly depends on the other passenger realizing the mix up and contacting FlixBus.
Not a great way to start a trip, but hopefully it was an honest mistake and it makes its way back to you.
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