Longtime AA customer here. Status, AA credit cards, based in DFW, fly for both work and personal trips. I’ve put up with a lot over the years, but this finally broke me.
Just spent four days stuck in MCO hotels trying to get back to DFW on a round trip ticket. The kicker is the aircraft was sitting there the whole time. AA just couldn’t get a crew to operate it.
At some point this stops being bad luck or weather or “operational challenges” and starts being a management failure. I’ve defended AA for a long time, but I’m out of patience and confidence.
Isom needs to go and the airline needs a serious top down reset. This shouldn’t be normal.
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