This is the second time I’ve had a bad experience with Vacasa. Around 3 to 4 years ago, I booked a Vacasa-managed property that was not cleaned when we arrived, which was the only time I’ve ever encountered that issue, so I decided not to use them again.
However, over Mother’s Day weekend, I gave it another try. My wife, our young child, and I booked an Airbnb in Colorado managed by Vacasa. On arrival, we were given the wrong entry code for the building, which left us waiting for about 30 minutes with a tired toddler. When I contacted support, their only suggestion was to wait until someone exited the building and follow them in.
When we finally got inside, the unit had not been cleaned at all. It looked like the previous guests had just left, with towels, dishes, and the bedroom still in complete disarray.
Vacasa then attempted to issue a partial refund, but overall the entire experience was frustrating from start to finish. I would strongly advise avoiding properties managed by them.
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