We’re flying tomorrow and had paid for Choice seating about six months ago to keep our family seated together. During check-in today, our 2- and 6-year-olds were reassigned to completely separate seats away from us.
I called Southwest Airlines to fix it, and after a long and frustrating conversation, the best they could do was scatter us around the plane—but at least our kids aren’t sitting alone.
What made it worse was the agent’s response. They didn’t seem to understand why this was a problem and even suggested the seats might have been reassigned for security or law enforcement reasons, saying we should be grateful. When I pointed out that we had paid specifically to choose seats together, they insisted we only paid for the option to select seats, not a guarantee.
After spending an hour on the phone, we still didn’t get what we originally paid for, which was incredibly frustrating, especially when traveling with young children.
Has anyone else dealt with this? And is there anything we can do to prevent this from happening in the future?
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