Had a pretty frustrating experience with Southwest at LaGuardia on March 6 and wondering if others have run into something similar.
My itinerary was NYC (LGA) → Chicago Midway → Salt Lake City. The first flight was delayed due to weather, which I completely understand. After we deplaned, I noticed the gate next to us was boarding a Denver flight and the agent said there were still seven open seats.
Since my trip was already disrupted, I walked up (first in line) and politely asked if I could switch to that Denver flight.
The gate agent completely ignored me. Not a “sorry we can’t,” not a “let me check,” just silence while she kept working. After standing there for a few minutes I asked again, and she responded pretty dismissively saying “I already called the 10-minute,” without explaining anything.
About 20 minutes later my original flight was canceled anyway.
I contacted Southwest support and they actually tried to move us onto that same Denver flight I had asked about, but by then it was too late. We ended up rebooked on a flight the next morning.
The frustrating part wasn’t the delay or cancellation, it was the lack of basic customer service when asking a simple question. The only time I got any meaningful response from the airline was after filing a BBB complaint.
Curious if anyone else has had interactions like this with gate agents during disruptions.
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