Southwest Airlines has updated its Customer of Size policy, now asking passengers who need extra seats to purchase them in advance rather than requesting them at the gate. The airline says this change will help with seat availability and smoother boarding, especially on full flights. Southwest adds that eligible customers may still receive refunds for extra seats after travel. The update has sparked discussion around accessibility, fairness, and clarity in airline policies. It’s a notable shift in how seating accommodations are handled.
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