After renting from Sixt for years without issues, I recently had a rental denied at the counter due to not having an International Driving Permit.
What surprised me is that this was never enforced before in my previous rentals with them, including at the same airport location. I even had multiple rentals in the past without any mention of needing an IDP.
At the counter, the staff spent several minutes reviewing my rental history and discussing it with a manager, noting that I had only used that specific location once before. After that, they refused the rental because I did not have an IDP.
I was told verbally that I could just email corporate for a refund, but after doing so, corporate also denied the refund request.
I understand it may technically be a requirement depending on the country, but I’m sharing this as a warning because enforcement seems inconsistent and it can catch returning customers off guard if they are relying on past experience with Sixt.
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