I had a confirmed car rental booking with Sixt in Caen, France. Less than a week before the pickup date, I received emails saying my reservation had been cancelled and only a partial refund would be issued, even though I did not cancel the booking.
When I contacted Sixt Caen, the staff member claimed I had called the previous day to cancel due to a delayed flight. However, this is incorrect, as we have already been in France for two weeks and had no such call or request.
Despite explaining this, I was told I would need to rebook the car, but the new price was around 200 euros higher than my original reservation. I was also told a supervisor would call me back within an hour, but I have not received any response.
Additionally, we have not received a full refund, as they are still treating it as if we cancelled the booking ourselves and charging a cancellation fee.
This has caused significant disruption to our travel plans, especially as we are traveling with a young child and now need to spend time rearranging transportation during a busy holiday period.
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