I recently boarded a cross-country American Airlines flight and noticed that my seat assignment had changed to a middle seat just before boarding. When I checked with the gate agent, I was told there had been an aircraft change and there was nothing they could do.
I understand that once boarding has started, options are limited, but what I don’t understand is why my original window seat was changed in the first place. I have Executive Platinum status and fly this route frequently, including multiple cross-country trips each week and international travel annually, so I would expect some priority consideration or at least a like-for-like seat replacement.
The aircraft we ended up on was an A321neo, which is commonly used on this route, so I’m unsure why the original seat became unavailable after the change.
I’m wondering if it’s reasonable to expect a comparable seat when something like this happens, and whether it’s worth filing a complaint in this situation.
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