I don’t usually write reviews, but this stay bothered me enough to share.
We booked a premium room well in advance and even reconfirmed before arrival. When we showed up, we were told that room wasn’t available and we had to accept a much worse one. Older building, no ocean view, and clearly not what we paid for.
What really crossed the line was that they denied any price difference, even though it was obvious the replacement room was cheaper. Later, we found out from staff that the building we originally booked had been closed for renovations for months. At that point it stopped feeling like a mistake and started feeling intentional.
To be fair, the on site staff were friendly and helpful, and housekeeping was excellent. The food was okay, but didn’t feel like true 4 or 5 star dining. Also worth noting, the beach is quite small, so don’t expect long walks. Outside the resort isn’t very walkable either.
Overall, the downgrade and how it was handled left a bad impression, even though parts of the stay were good. Curious if others have had similar last minute downgrades at Sandals.
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