Has anyone dealt with a situation like this before?
Here's the background: I booked a fully United-operated itinerary through JetBlue and later paid United to upgrade one segment to business class.
I contacted customer service twice and received conflicting information. The first representative said there appeared to be an outstanding fare difference, but after I explained that I had already paid for the upgrade directly through United, she reissued my receipt, which I already had on file. She then told me everything should be fine and that I would be able to check in at the airport on Friday.
I called again for reassurance, and the second representative incorrectly stated that the flight was operated by another airline. I clarified that the itinerary was booked through JetBlue but that every segment was operated by United. She reviewed the reservation and said it looked normal on her end.
I searched through previous discussions and found similar issues involving partner airlines such as Lufthansa, but my situation seems different since this itinerary is entirely on United metal. I also saw reports of the problem resolving itself after a few hours, but it has now been around five hours and I am still concerned.
I am not checking any bags, and my flight departs at 6:00 a.m. on Friday. I plan to try checking in online tomorrow, but one of the agents mentioned that I might have to complete check-in at the airport if the online process fails.
I'm mainly wondering whether anyone has encountered a similar issue recently and how it was ultimately resolved.
0