We were on one ticket booked with Singapore Airlines. First leg was Scoot, about 20 minutes late. Somehow we were automatically rebooked before even landing in Singapore.
We got to the gate for the SQ flight while boarding was still happening, but were told our seats had already been reassigned and the flight was full. We had a confirmed bassinet originally, which obviously mattered a lot since we’re traveling with a baby.
From there it snowballed. Rerouted via Manchester, then the MAN to CPH flight was cancelled. Rebooked again via Amsterdam. Ended up with two extra stops and roughly a 10 hour delay compared to our original arrival.
To make it worse, our bags didn’t arrive in Copenhagen.
Trying to understand what this falls under. Is this denied boarding since we were at the gate while boarding was ongoing? Or just considered an operational misconnection?
For compensation, is this mainly a Montreal Convention situation (delay + baggage), or is goodwill from SQ more realistic here?
If anyone’s been through something similar with SQ, I’d really appreciate insight on what to expect and how to frame the complaint.
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