A passenger is seeking advice after claiming that Qatar Airways stopped responding to a refund request despite previously confirming reimbursement in writing.
According to the passenger, their Hong Kong to Copenhagen flight via Doha in October 2025 was significantly delayed, causing a missed itinerary and forcing them to rebook multiple replacement flights to salvage their trip. They say the disruption resulted in arrival more than a day late and caused financial losses from non-refundable bookings.
The passenger states that on the day of the disruption, Qatar Airways customer service communicated via WhatsApp and explicitly agreed to reimburse the cost of alternative flights if they were purchased. Based on that written confirmation, the passenger booked new one-way tickets with another airline.
However, after submitting a formal compensation claim citing international air passenger rights frameworks, the airline initially rejected the request and later ceased meaningful communication. The passenger reports that follow-ups over several months have gone unanswered, with only vague assurances that the issue is being internally reviewed.
Despite multiple attempts to escalate the matter through customer service channels and aviation authorities in different jurisdictions, the passenger says there has been no resolution or further response for nearly six months.
They are now asking whether others have experienced similar situations and whether escalation through regulatory complaints or small claims court is the most effective next step when an airline ignores written service commitments.
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