I just discovered something pretty stressful and I’m still trying to figure out what to do.
A few months ago I booked roundtrip tickets to Japan for me and a friend through Priceline. When I first paid, there were a bunch of weird separate charges showing up on my card like $27, $457, $2000, etc. I asked my bank for an itemized list just so I could understand what those charges were. I specifically told them it was NOT a dispute.
Fast forward to this week. I called the airline to ask about vegetarian meal options and they told me my ticket had been canceled months ago by Priceline. No email, no notification, nothing. What’s even stranger is that Priceline sent me a flight confirmation earlier this week.
When I called Priceline, they kept insisting I disputed the charge (which I didn’t). I even sent them proof from my bank showing it was just a request for itemization. At one point they even suggested my travel partner hacked my account and canceled the trip.
Yesterday I finally got a rep who said his supervisor would reinstate the tickets with the airline and that he’d call me back today. Never got the call. Now other agents are blaming the airline instead of helping.
The flights leave in about a week and the same tickets are now about $1500 more. I never got a refund and never received any cancellation notice.
Has anyone dealt with something like this with Priceline before? I’m trying to figure out if there’s any realistic way to get the original tickets honored.
0