I recently booked an Alaska cruise with Silversea departing May 28 and paid the full fare of about $40,000. The cruise consultant I initially dealt with was very helpful and responsive.
At the time of booking, I also agreed to purchase travel insurance and asked them to charge the additional fee to the card already on file. However, within a couple of days I started receiving repeated payment reminders warning that my booking could be cancelled and I might lose the $40,000 if I didn’t pay the insurance balance.
I forwarded each notice to my consultant and kept requesting that they simply charge the card on file as agreed. After about two weeks and multiple follow-ups, someone from accounting finally contacted me directly and processed the payment.
After that, I was assigned a different concierge contact, but since then neither the new person nor the original consultant has been responding to any of my questions. I’ve tried asking about things like visas, boarding times, departure details, and shore excursions, but I’m not getting any replies.
It feels like once the payment is complete, support just disappears, which is disappointing for what is supposed to be a premium cruise line.
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