This is a rough one.
Flight 474 AUA to BOS delayed 6 hours, sat on board 2 more, then pilot announces radar issue and says it’s unsafe to fly. Everyone deplanes, gets bused to hotels, no real communication.
Next day some passengers lose their seats because the aircraft gets reassigned as an 8 series relief flight. OP ends up buying new tickets on American just to get home.
Then customer service says the cancellation is officially coded as weather.
That’s the part that matters. Mechanical vs weather can mean the difference between compensation and nothing. If the pilot clearly said mechanical, I’d push hard on that. Keep any screenshots, boarding passes, names of reps, everything. If they deny reimbursement, file a written complaint and escalate. DOT complaint is also an option if it comes to that.
Situations like this are exactly why people get frustrated with how airlines code cancellations.
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