A traveler shared an issue with Aer Lingus regarding a paid business class upgrade on a Dublin to Boston flight. Despite paying €700 for the upgrade, the associated tier credits and Avios points were not credited to their account.
The passenger stated they have contacted AerClub customer service multiple times but have faced delays, unclear responses, and difficulty tracking their case, including missing or deleted case references and being redirected to claim forms.
They expressed concern as they are close to reaching Concierge tier status, but noted that tier points may reset at the end of the tier year, potentially affecting their progress. The user also mentioned ongoing frustration with the support process and is seeking advice on how to resolve the issue.
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