A traveler described an ongoing issue with Lufthansa regarding compensation for delayed, damaged, and partially stolen luggage. After the airline initially rejected the claim, the passenger escalated the case through a conciliation process (SÖP).
Several months later, the conciliation body ruled in the passenger’s favor and instructed Lufthansa to pay the claim. Lufthansa also acknowledged the decision in writing and requested bank details to process the payment, which the passenger provided.
Despite this, no payment has been received after several months. Follow-up emails to both Lufthansa and the conciliation body have gone unanswered, leaving the passenger uncertain about what further actions can be taken to enforce the decision and obtain compensation.
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