My wife and I recently returned from a trip to Cancun, which overall was enjoyable. However, our return journey via a layover at O’Hare was disappointing due to issues with our checked luggage.
After arriving home, we discovered that my wife’s suitcase had been damaged and appeared to have been opened. We initially assumed it might have been related to airport security inspection.
We filed a complaint with American Airlines, but were asked to provide proof of purchase for the luggage in order to proceed, which complicates the claim process.
Later, I also found that my own toiletry bag had been opened and items were scattered, and I eventually realized that a bottle of cologne was missing.
This experience was frustrating, especially compared to other airlines we have used without similar issues, and we are now questioning the handling and accountability of checked baggage on this route.
0