During a flight from San Diego to Los Angeles on United Airlines flight UA2057, I witnessed an unusual interaction between passengers and a flight attendant while taxiing.
A couple seated in row 2 called a flight attendant over and asked how to turn off the onboard advertisements, specifically mentioning brand promotions such as hotel loyalty ads. The flight attendant seemed confused at first and then explained that the advertisements are part of the airline’s onboard system and appear across all aircraft.
The passengers expressed frustration, saying they did not expect to see ads in First Class and questioned why they could not be disabled. The flight attendant responded politely, explaining that feedback can be submitted through the post-flight survey but that cabin crew do not control the advertising system.
The passengers remained dissatisfied and said they would report the issue. Meanwhile, other passengers noted they had barely noticed any ads beyond standard connectivity or service-related messaging.
The situation was handled calmly by the crew, though it created a humorous and slightly awkward moment onboard.
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