My husband was scheduled to fly out at 8:00 a.m. this morning. While assisting with the online check-in process, I didn’t have his passport details available, so I selected the option to complete the check-in at the airport instead.
I also didn’t choose a seat because all available options required an additional fee.
When he arrived at the airport, he was informed that he had been moved to a later flight because the check-in process was not fully completed. I’ve never experienced this situation before and wasn’t aware that this could happen.
I’m confused whether failing to select a paid seat or not completing online check-in properly would lead to being bumped from the original flight. I’ve tried contacting customer support, but haven’t been able to get any clear help so far.
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