Booked a spring break flight from San Juan to Boston back in October for two adults and two kids (7 and 4) and paid extra to pick our seats together.
In November the original flight got cancelled and JetBlue automatically moved us to a flight 3 hours later, but our seat assignments stayed the same. In January the flight time shifted by another 30 minutes, and again the same seats were still assigned.
Now I just checked the app and suddenly all of our seat assignments are gone. The only seats left showing are mostly extra legroom seats that cost more.
I called JetBlue and the agent told me they have a family seating policy, so we should either get seated together automatically at check-in or the gate agent in San Juan can fix it. But that felt like mixed signals, especially since this is spring break and the flight will likely be full of families.
Would you trust the system to seat us together at check-in, or should I push harder now since we already paid for seats together originally?
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