I’m not sure how to handle this situation. I paid over $160 to have my family seated together, my husband, myself (with a lap infant), our 5-year-old, and our 8-year-old.
Our flight is at 8:30 AM tomorrow, and I just noticed that our seats were reassigned. Now my husband is in an aisle seat across from us, while I’m in a middle seat with our 8-year-old in the window. Our 5-year-old has been placed in a window seat in front of me, sitting next to two strangers.
I contacted customer service, but they said they couldn’t make any changes and advised me to speak with a gate agent instead. Has anyone experienced something like this before?
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