I recently purchased tickets with KLM for a flight scheduled just a few days later, but ran into a serious issue. When I went to check in, I realized I had never received a confirmation email, and the booking had completely disappeared from my account.
After contacting customer support, I was told that in rare cases tickets may not be issued even after payment. Instead of resolving it by issuing the tickets, they initiated a refund without confirming with me. With the flight approaching, I was left without a valid booking.
Although support initially promised to rebook and cover any fare difference, there was no follow-up for many hours. With no certainty, I ended up purchasing new tickets myself at the last minute.
Overall, a very disappointing experience. As a precaution, it is worth double-checking that ticket confirmation is received and keeping records of bookings, as well as clearly stating your preferred resolution when dealing with support.
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