Recently flew Air India and paid extra through the app for first row seats specifically for the extra legroom.
When we boarded, the seats we were given didn’t have any additional legroom at all. That was the whole reason we paid for them. We were also traveling with a young child, so it made the flight pretty uncomfortable.
I raised it with Air India, but they’re saying the seating configuration was the same and rejecting the refund.
Has anyone successfully gotten a refund in a situation like this? Is there a better way to escalate it?
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