Hey everyone,
Had a pretty frustrating experience with Lufthansa and wanted to see what others would do.
Flight was Frankfurt → Singapore on March 31 (LH0780 / SQ2007). Booked through Singapore Airlines but operated by Lufthansa.
At the airport, I asked about upgrading to Business. The agent said there were 2 seats left, so I paid €1100.
Right after payment, their system had an issue and they couldn’t process the upgrade. I was told the payment would be cancelled, and I ended up flying Economy.
The problem is the €1100 has still been charged.
I emailed them and got a generic response saying my case is being processed and not to follow up—no timeline provided.
What’s frustrating:
I only paid because they confirmed availability
The issue was on their side
I was told I wouldn’t be charged
For those who’ve dealt with similar situations:
Would you wait or escalate now?
Is it worth pushing for compensation, or just focus on the refund?
Would appreciate any advice.
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