Booked a one night stay that was advertised as a 2 bed apartment, but the listing photos made it look like a 3 bedroom house. Reached out to the owner before the trip and they even said it was a 4 bed place.
Then things started getting confusing. When asking about the reservation, the owner said the booking didn’t exist and told me to contact Booking.com. They also mentioned a reservation for a completely different group (4 adults and a child), even though the booking was only for two people.
Booking.com said it was a non-refundable booking and that they needed to contact the owner. But the owner had already said the reservation wasn’t even in their system.
On top of that, an injury came up and I had travel insurance to cancel the trip, but now Booking.com says they still need to check again with the property before anything can move forward.
Feels like being sent back and forth while just trying to get the refund sorted.
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