Opened the Hyatt app and… did they just upgrade me to the Presidential Suite??

That’s the best kind of surprise.

You ask nicely for a pool view, keep expectations low, and then randomly see a way bigger suite pop up in the app. That’s a win.

Could still change before arrival, but if it sticks, that’s awesome. Hyatt can be really solid with upgrades when they want to be.

Moments like that are exactly why people stay loyal.